How Data Source Solutions collects, creates, shares and uses personal information — and your rights and choices
Last updated: January 29, 2026
At Data Source Solutions®, we are committed to protecting personal information. In this Privacy & Cookie Notice ("Notice"), Data Sync Solutions SA and its affiliated entities ("Data Source Solutions," "we," or "us") set out how we may collect, create, share and use personal information relating to identifiable individuals ("Personal Data") and provide you with information regarding your Personal Data rights and choices.
This Notice describes Data Source Solutions' privacy practices for Personal Data collected by Data Source Solutions websites ("Sites") as well as other activities, such as if you visit our offices, attend a Data Source Solutions event or otherwise interact with Data Source Solutions and provide Personal Data, such as corresponding by email, unless such activities are covered by our other notices outlined below. The relevant Data Source Solutions data controller of your Personal Data will likely be the Data Source Solutions entity in your local country. Please read this Notice in full. By using our Sites or participating in other activities with Data Source Solutions described below, you consent to the collection, creation, sharing and use of information as described in this Notice, where consent is required by relevant law.
For privacy information relating to Data Source Solutions' products and services, please see the Data Source Solutions Product Privacy Notice. If your organization has an agreement with Data Source Solutions governing the Personal Data processing by Data Source Solutions products and services, such as our Data Processing Addendum, then that agreement applies with regard to its subject matter. For privacy information relating to job candidates and recruitment, please see the Data Source Solutions Recruitment Privacy Notice. For privacy information relating to CCTV, please see the Data Source Solutions CCTV Privacy Notice.
Data Source Solutions also operates a public forum on the Data Source Solutions Community. The purpose of this forum is to discuss our products and services. Please note that any Personal Data you choose to post in the Data Source Solutions Community may be read or used by other visitors (for example, to send to you unsolicited messages). Data Source Solutions Community forum users should not upload sensitive or confidential content on this public forum.
For Data Source Solutions partners, Data Source Solutions operates our Data Source Solutions Partner Hub, which is run on technology hosted by third parties. This Notice applies to Personal Data collection and processing by Data Source Solutions through the Data Source Solutions Partner Hub, whereas partners should consult the third parties' privacy policies which apply to any data processing by the third party on behalf of Data Source Solutions partners, such as for Data Source Solutions partner marketing services. For indirect customers (through a Data Source Solutions partner), while Data Source Solutions' collection and processing of your Personal Data is explained below in this Notice, any direct Personal Data sharing by you with a Data Source Solutions partner will be governed by that Data Source Solutions partner's policies/your agreement with them.
As a convenience to visitors to our Sites, we may also provide links to other websites that are not governed by this Notice. These linked websites are not under the control of Data Source Solutions and we are not responsible for the content on such websites or the protection/privacy of any information which you provide while visiting such websites.
The Personal Data Data Source Solutions may collect about you will depend on your interaction/relationship with us. It may include:
We may also collect Personal Data about you from third parties, such as from colleagues of yours at your organization (e.g., when registering multiple participants at an organization/company for Data Source Solutions training, or where your details are provided by a colleague as a contact for your organization's account), public sources (e.g., your organization's website, LinkedIn), vendors (e.g., web analytics tools, data enrichment providers) and Data Source Solutions partners (e.g., where your contact details are provided to enable delivery of Data Source Solutions software, for customer success purposes and/or in relation to maintenance/support, including renewal and/or cancellation of same). We also maintain social media pages and may collect Personal Data from you when you interact with these or communicate with us through our social media pages.
Depending on your relationship with Data Source Solutions, we may use your Personal Data for different purposes. Where required by applicable law in relation to the particular use, we will obtain your consent to collect and use your Personal Data. Otherwise, we will rely on another legal basis, such as in connection with a contract or for our legitimate interests, as set out below.
We may process your Personal Data in connection with a contract with you or your organization, such as to process relevant payments, deliver (customer) or receive (vendor) products/services, manage our relationship with you as a Data Source Solutions partner under our Data Source Solutions partner agreement with you, and manage our relationship with you or your organization generally throughout the contract lifecycle, including managing renewals.
We may use your Personal Data to provide our Sites, content and offerings (e.g., downloads, registrations for accounts or profiles, such as a Data Source Solutions Account), including necessary functionality, content customization (e.g., based on what we think will interest you), and functionality to enhance ease of use (e.g., make the Sites easier for you to use by not making you enter information more than once, etc.). Unless such processing is in connection with a contract or our legitimate interests, it will be on the basis of your consent.
We process your interactions with our Sites, content and offerings (e.g., Data Source Solutions support) to assess and improve these and the user experience, such as by use of cookies (see section 6 below). This data is typically aggregated unless Personal Data is required for the particular processing operation. We process your Personal Data for this purpose for our legitimate interests of maintaining and improving our Sites and providing tailored content, or where required by law, on the basis of your consent.
We may use your Personal Data to reply to contact initiated by you, such as through a webform, chatbot, survey responses or Data Source Solutions support (through the Data Source Solutions Community). We process your Personal Data for this purpose for our legitimate interest in replying to/fulfilling your request, collecting survey responses and to carry out our contractual obligations under the applicable terms (e.g., providing Data Source Solutions support).
We may use your Personal Data to otherwise communicate with you to manage our relationship with you/your organization, such as to manage our offerings, for customer success purposes, to contact you regarding updates to our offerings you may be interested in, and to run surveys and contests. Such processing will be to fulfil our contractual obligations, where necessary for our legitimate interests or, where legally required, with your consent.
We may record phone or video calls (e.g., Zoom) for training, quality assurance and/or administration purposes. We process this Personal Data on the basis of our legitimate interests however, if required under applicable law, we will obtain your consent or give you the option to object to the call being recorded.
We may use your Personal Data to contact you for marketing purposes, such as to alert you to product upgrades, special offers, updated information/services from Data Source Solutions, and to contact you (e.g., by phone or email) regarding your interest in our offerings and/or invite you to Data Source Solutions events. Such contact will be on the basis of legitimate interest or, where legally required, on the basis of your consent. To opt-out of marketing contact, please unsubscribe via our opt-out page.
We may process your Personal Data to operate our Academic Programs (e.g., to validate that you are a student and eligible for our Academic Program, verify your identity, or monitor compliance with our program policies). Such processing will be on the basis of our legitimate interests or to perform a contract with you under the applicable terms of service.
We may process your Personal Data to operate Data Source Solutions events, including training/education related activities, in-person and online, that you have selected to attend, including to facilitate travel and lodging (if relevant). Such processing will be on the basis of our legitimate interests or to perform a contract with you under the applicable terms of service.
Where you attend our offices, we may process your Personal Data to administer our premises and fulfil our legal obligations regarding health and safety, and to manage the security of our premises to ensure there is no unauthorized access. Such processing will be on the basis of our legitimate interests and/or to carry out our legal obligations.
We process your Personal Data to comply with our legal obligations and to ensure compliant use/security, such as to ensure the use of our Sites, content and offerings in compliance with our terms and/or to ensure their security, to cooperate with courts, regulators or other government authorities to the extent processing/disclosure of Personal Data is required under applicable law, where it is necessary to protect our legal rights or those of others, or for other compliance purposes such as auditing, investigations and responding to legal processes or lawful requests. Where we process health related data for Covid-19 related or similar reasons or to accommodate a reasonable adjustment for a disability, we will only do so to carry out our legal obligations relating to health and safety, under applicable law.
We may also combine Personal Data we hold about you. For example, we may combine your B2B contact with your usage data relating to our offerings and our Sites for the purposes above, such as to improve our Sites and our offerings, as well as to create more tailored experiences by providing content that may be of interest to you. We may also use your Personal Data to fulfil any other purposes disclosed to you at the time of collection or as otherwise required/permitted by applicable law.
Data Source Solutions may share Personal Data for various purposes, such as:
Data Source Solutions will only share Personal Data to the extent needed to perform the relevant use and will take such steps as are necessary to safeguard Personal Data. For example, our vendors, advisors and contractors are required to keep such Personal Data confidential and not to use it other than for the purposes intended. Data Source Solutions partners are obliged to comply with the privacy rules set out in their agreement with Data Source Solutions. Data Source Solutions does not sell or rent Personal Data to third parties.
Data Source Solutions may also disclose Personal Data to comply with legal requirements, such as in relation to legal proceedings or investigations by governmental or law enforcement agencies, or to meet tax or other reporting requirements, including to (a) protect and defend the rights or property of Data Source Solutions, including the defence and management of legal claims and investigations, (b) act in urgent circumstances to protect the personal safety of users of our Sites, our team members, or the public, (c) as part of a merger or change in corporate ownership or control, and/or (d) as otherwise permitted or required by applicable law.
To operate our business your Personal Data may be transferred from your country (e.g., the UK/European Economic Area) to a destination which may not be considered by relevant authorities of your country to have an equivalent level of privacy protection. In such instances, in addition to the other measures outlined in this Notice, Data Source Solutions will put in place appropriate safeguards for such transfers, for example, UK/EU standard contractual clauses.
The U.S. operating affiliates of the Data Source Solutions group comply with the EU-U.S. Data Privacy Framework ("EU-U.S. DPF"), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework ("Swiss-U.S. DPF") as set forth by the U.S. Department of Commerce. These affiliates have certified to the U.S. Department of Commerce that they adhere to the EU-U.S. Data Privacy Framework Principles ("EU-U.S. DPF Principles") with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. These affiliates have certified to the U.S. Department of Commerce that they adhere to the Swiss-U.S. Data Privacy Framework Principles ("Swiss-U.S. DPF Principles") with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. These affiliates commit to subject to the DPF Principles all personal data received from the EU, UK, and Switzerland in reliance on the relevant DPF.
If there is any conflict between the terms in this privacy notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework program, and to view our certification, please visit www.dataprivacyframework.gov.
As is true of most websites, when you visit our Sites, cookies will be placed on your device (computer, mobile or tablet). A "cookie" is a small text file that is placed on your device by websites you visit. Some of the cookies we use are strictly necessary to operate our Sites. Others relate to the Site's performance, functionality and/or to advertising. Information relating to a cookie or similar technology may include identifiers such as IP address, and information like general location, browser type and language, and internet activity such as timestamps. Data Source Solutions uses the following types of cookies and similar technologies on our Sites:
These cookies enable the Sites to function correctly and deliver the services and products you have requested. These cookies do not gather information about you that could be used for marketing or remembering other websites you have visited on the internet.
These cookies do things like remember your preferred language, understand your preferences and associate users to forms submitted to enable pre-completion of subsequent forms as well as improve and customize your experience on our Sites.
We use third-party analytics tools to help us analyze how our Sites and other electronic mediums are used, such as allowing us to compile reports on website activity, providing us other services relating to website activity and internet usage and whether email communications are opened or left unread.
These cookies may be set on our Sites by our advertising partners. They may be used to build a profile of your interests and/or show you relevant adverts on other sites. If you wish to not have your online information used for this purpose you can also visit resources such as optout.networkadvertising.org and/or youronlinechoices.eu (please note these and similar resources do not prevent you from being served ads as you will continue to receive generic ads).
Cookies can be session-based (which disappear once you close your device or browser) or persistent (which remain on your device afterwards). Data Source Solutions may also rely on cookies or similar technology operating on other websites, for example to display our adverts to you. You can generally disable the use of cookies by changing your browser settings. You may also adjust your browser settings, however if you choose to not have your browser accept cookies from the Sites, you will not be able to experience a personalized visit and it may limit your ability to use some features on our Sites. For more information about cookies, visit www.aboutcookies.org. We may also use pixels, web beacons and similar technologies on our Sites and in emails, for example in a marketing email that notifies us if you click on a link in the email.
Data Source Solutions takes appropriate precautions to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration or destruction. Such measures may include (i) using security controls such as passwords, firewalls and/or encryption, (ii) restricting Personal Data to those with a legitimate purpose in receiving/accessing it, (iii) deidentifying Personal Data, or assigning codes or pseudonyms when the personal identifiers are not required for the purpose at hand, (iv) using data retention controls to ensure that Personal Data is not kept for longer than is necessary, (v) providing training and internal policies to team members to embed privacy and security across our organization, and (vi) putting in place relevant procedures (such as privacy and security vetting) and contracts relating to the use and protection of Personal Data with third parties.
Data Source Solutions will retain and process Personal Data for a period of time consistent with the purpose of collection (see section 3 above) and/or as long as necessary to fulfil our legal obligations. We determine the applicable retention period by taking into account the (i) amount, nature and sensitivity of the Personal Data, (ii) relevant use, including whether we can achieve the use through other means (e.g., by instead using deidentified data), (iii) potential risk of harm from unauthorized use or disclosure of the Personal Data, and (iv) applicable legal requirements (e.g., statutes of limitation). After the applicable retention period, we will delete the Personal Data, hold it in a form that no longer identifies you or, if we are unable for technical reasons to delete/deidentify it entirely, will implement appropriate measures to prevent any further use of such Personal Data. Here are the categories of our data retention periods, along with the criteria we use to set them:
Data retained until you delete it: You may have a right to request that we delete certain personal data of yours. In this case, your data will be deleted once we fulfil your request and all backups are deleted, unless one of the other limited purposes to process applies.
Data that expires after a specific period of time: For example, checks are made on a regular basis for any contact details that have remained inactive in our sales and marketing databases, and if they are inactive for two years, we delete them.
Data retained for time periods related to a purpose: For example, we may be subject to legal or contractual obligations that require we retain your data. We may also keep personal data for a limited time to operate and improve our sites, ensure security of our services, or operate our events.
You may have certain rights relating to your Personal Data, subject to applicable privacy laws. For example, under the UK/EU GDPR and similar laws, you may have the right to:
These rights will depend on which privacy/data protection laws are applicable to your Personal Data (typically, where you are resident), the type of Personal Data involved and the reason it is processed. There may be circumstances when we are unable to accommodate requests, either wholly or in part, for reasons under local law. Depending on applicable law, this may include situations where the information contains Personal Data of other individuals and it is not possible to separate out your Personal Data, if we cannot validate the request, if you ask us to delete Personal Data which we are required by law or have compelling legitimate interests to keep, or where information cannot be disclosed for legal, security, or other reasons based on local law. We will endeavor to advise you of any reason for denying or restricting any Personal Data request. Where legally permitted under relevant law you may designate an authorized agent to submit a privacy request on your behalf. To make a request, please contact us using the details in section 11 below. We will contact you if we need further information, for example to verify your identity and/or place of residence to authenticate and/or process your request. We do not discriminate in response to privacy rights requests.
The California Consumer Privacy Act ("CCPA") requires businesses provide Californian data subjects with disclosures relating to the sharing of, access to, and deletion of Personal Data that is collected. Please see the information in this Notice above on these topics. For the processing purposes of this Notice, we will not collect or otherwise process "sensitive" data or protected characteristics under Californian law for the purpose of inferring characteristics about an individual.
For more information regarding your privacy rights, we encourage you to visit the website of your local privacy/data protection authority, such as that of Brazil, California (USA), the EU, Singapore and the UK.
The Sites and our customer offerings are intended for a general audience, and Data Source Solutions does not knowingly or intentionally collect information (as defined by the U.S. Children's Privacy Protection Act, or "COPPA" or similar global privacy legislation) from anyone under the age of 16, and we request that anyone under the age of 16 does not submit Personal Data to us. If you become aware that a child has provided us with Personal Data, please contact us at privacy@datasourcesolutions.ai. If we become aware that someone under the age of 16 has submitted to us Personal Data which we control, we will delete this information from our records.
For privacy inquiries or complaints, or to otherwise contact Data Source Solutions' Data Protection Officer, please email privacy@datasourcesolutions.ai. Data Source Solutions' Data Protection Officer can also be reached at FAO Data Protection Officer, Data Sync Solutions SA, Ciudad de Panamá, Panama. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy, however if you believe that we have not been able to respond to your concern or complaint to your satisfaction, you may, where entitled under applicable law, contact your relevant data protection/privacy authority.
Data Source Solutions reserves the right to modify or update this Notice from time to time to reflect changes in technology, our practices, law and other factors impacting the collection/use of Personal Data. You are encouraged to regularly check this Notice for any updates. We may also collect, use and disclose Personal Data for other purposes otherwise disclosed to you at the time of collection/processing in a supplementary notice.
Last updated: January 29, 2026
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